Repair kits

Need a repair kit? Please contact us to receive your kit.

The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.

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1. Open your suitcase, lay the luggage flat, and unzip the lining.
2. Unscrew all screws, and remove the damaged wheel from the exterior of the bag.

3. Slide the new wheel into place. If you have a Carry-On or Bigger Carry-On, there will be 4 screws and an inner wheel housing. If you have a Medium or Large, there will be 4 screws and the inner wheel reinforcement will be integrated with the base of the trolley. Simply unscrew the four screws that attach the wheel and set aside – the reinforcement should remain in place.
4. 
Line up the screws with the wheel’s screw holes.

5. Insert screws into screw holes, and screw until they can twist no further.

6. Zip the lining, and voilà!

That’s it! You’re good to get back on the road again.

Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!

Need a repair kit? Please contact us to receive your kit.

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The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.

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1. Open your suitcase and lay the luggage flat.

2. Unzip the lining to expose the inner trolley. The trolley has four screws at the top and two screws at the base of the poles.
3. Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle). Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
4. The trolley is attached to an inner reinforcement at the top and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle.
5. Slide the new trolley into place, ensuring the poles go through the inner trolley reinforcement.
6. Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
7. Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
8. Zip the lining, and voilà!

That’s it! You’re good to get back on the road again.


Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!

Need a repair kit? Please contact us to receive your kit.

CHOOSE, SET, AND SAVE YOUR COMBINATION.

When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:

1. Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
2. Pull up the shackle and turn it counterclockwise 90°
3. Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
4. Return the shackle back to the original position. Your personal combination is now ready to use.

To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.

Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.

Having problems with your lock? Reach out to us

Read the full Softside suitcase guide

Need a repair kit? Please contact us to receive your kit.

The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
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The base reinforcement is located underneath the lining at the bottom of the luggage shell on the front and back shell section.

1. Open your suitcase, lay it flat, and unzip the lining on the side that has the broken base reinforcement.

2. Unscrew all screws and remove the base reinforcement.
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   • Note: The wheels need to be removed to replace this part
   • Note: If replacing the base reinforcement on the front shell, there are 2 additional screws that need to be unscrewed that hold the underside grab handle in place
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3. 
Put the new base reinforcement in place, lining up the screw holes on the wheel with the screw holes on the base reinforcement.
   
   • Hold the wheel in place as you are screwing in the first screw

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4. Insert screws into screw holes, and screw until they can twist no further. Repeat with the other wheel. If replacing the front base reinforcement, reattach the underside grab handle.
5. Zip up the lining.

That’s it! You’re good to get back on the road again.

Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!

Need a repair kit? Please contact us to receive your kit.

The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
‍

The underside grab handle is located underneath the lining at the bottom of the front luggage shell.

1. Open your suitcase, lay it flat, and unzip the lining on the side that has the broken grab handle.
2. Unscrew both screws on the underside grab handle component and remove the handle (exterior) and back plate of the grab handle.
3. 
Put the new underside grab handle in place, lining up the screw holes on the grab handle with the screw holes on back plate
   
   • Ensure the indented side of the interior part of the component is facing you.

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4. Insert screws into screw holes, and hand-tighten the screws.

5. Zip up the lining.

Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!

Need a repair kit? Please contact us to receive your kit.

The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
‍

1. Open your suitcase and lay it flat.
2. Move the compression pad out of the way and unzip the lining.
3. Once the lining is unzipped, see where the foot connects to the shell. Unscrew the two screws.
4. Hold the new foot in place from the shell exterior and line up the back plate with the screw holes.
5. Insert screws into screw holes, and hand-tighten the screws.
6. Zip up the lining.

That’s it! You’re good to get back on the road again.

Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!

Need a repair kit? Please contact us to receive your kit.

The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
‍

1. Open your suitcase and lay it flat.
2. First, remove the compression pad. You can do this by taking the individual straps out from inside their corresponding C-shaped clips attached to the compression pad. Set the compression pad aside with C-shaped clips still attached.
3. Unscrew the D-shaped wireframe that holds the strap to the luggage and the plate that sits under the screw.
4. Replace the compression pad strap by placing the replacement screw and the D-shaped wireframe and plate over the lining hole. Make sure to align each piece with the screw hole. Tip: Before screwing in fully, rearrange the plate so that it sits straight.
5. Replace the screws one by one until they're all screwed in tightly.
6. Zip the lining and reattach the compression pad by inserting the strap back into the C-shaped clip.

That’s it! You’re good to get back on the road again.

Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!

Need a repair kit? Please contact us to receive your kit.

The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
‍

1. Open your suitcase and lay it flat.
2. Move the compression pad out of the way and unzip the lining. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
3. If you're replacing the top handle near the lock: Unscrew the four screws that attach the top handle. If you're replacing the side handle: Unscrew the screws attached to the compression pad straps to the left and right of your handle in order to lift the lining and then unscrew the four screws that attach the side handle.
4. Pull the damaged handle from the exterior of the suitcase.
5. Replace the new handle and back plate. Tip: The Away logo should be right-side-up when the suitcase is laid flat.
6. Replace the screws one by one until they're all screwed in tightly. If replacing the side handle, reattach the compression pad straps.
7. Zip up the lining.

That’s it! You’re good to get back on the road again.

Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!