Our warranties
When you purchase from Away, we make every trip to come as smooth as possible with our best-in-class warranty. For any functional damage to your luggage, we’ll provide a replacement or repair kit—so you can get back on the road in no time.
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Bags & accessories
Our bags and accessories are all protected by a limited one-year warranty.
Looking for more details? Read the fine print.
Luggage
Our Away suitcases are guaranteed by a limited lifetime warranty.
Looking for more details? Read the fine print.
How it works
Contact us
Reach out to us via chat or email to get the process started. We’ll request a bit of information about the damage and your order.
*We recommend reaching out 2-3 weeks prior to travel. Our replacement orders are subject to standard processing and shipping times.
Warranty claim review
Within 24-48 hours, our service team will review the information you provided and determine the best next steps to fix any issues.
Repair or replacement
- For minor, and easy-to-fix damage we’ll send you a repair kit.
- For larger issues, we’ll repair or replace the item. If an in-house repair or replacement is required, we will help you to ship your damaged item back to us.
Make your luggage go further with our repair kits.
From our founding, we have been conscious of the impact that travel has—both on ourselves and the world. Our repair kits are a sustainable solution that reduce waste and help you take care of simple repairs without needing to ship your luggage back and forth.
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Trusted travelers
