Hi! Ready to roll?
Welcome to the world of Away! You’re almost ready to expand your horizons with more travel. Which we’re all about—more travel means more empathy and a better world. Before you jet, here’s everything you need to know about your new luggage, so you can make the most of every trip to come.
Get to know your suitcase
We recently upgraded our Classic suitcase design. If you purchased a Classic suitcase before August 1st, 2023, you likely need our original guides. Read our original guides
Search results for “Carry-On”
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Roll the digits Ⓑ to the combination of your choice.
- Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.
To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)
Make sure you set the combination for both locks to keep everything secure.
Please note that once you set your lock, no one else will know how to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
CHOOSE, SET, AND SAVE YOUR COMBINATION.
When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:
- Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
- Pull up the shackle and turn it counterclockwise 90°
- Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
- Return the shackle back to the original position. Your personal combination is now ready to use.
To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
Read the full Softside suitcase guide
Troubleshooting tips
THE LOCK OPENS TO ANY COMBINATION
If TSA gets into your bag, it's possible the locks will open to any combination. In order to reset the lock to open at your combination, follow the directions below:
- Turn the bag to face you with the lock in front of you (the handle being at the top)
- Find the TSA lock slot that is to the right of the red diamond shape
- Find a small object that can fit in that little TSA lock space
- Turn the TSA lock slot so the 2 ends of the slot are pointing towards the arrow and red dot
This should work to straighten up that lock and reset it to the code that you set!
FORGOT YOUR COMBINATION?
Unfortunately, the only way to unlock the suitcase is to set the correct combination.
Contact us with any other questions.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
Open & set your lock
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Take care
KEEP IT CLEAN
A washcloth and mild soap will remove any minor scuffs, and the included melamine sponge will take care of the more stubborn marks.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
On the outside
Your suitcase is made from a lightweight and durable polycarbonate shell that has a little flex to it, letting you pack even more.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad, and tighten the straps to pack it all in. Use our Insider Packing Cubes (not included) to stay organized and save even more space. There’s also a mesh pocket on the compression pad Ⓒ for laptops, tablets, or magazines. Unzip the small pouch Ⓓ at the base of your suitcase and voilà: a removable laundry bag.
In your pocket
(If your suitcase doesn't have a pocket, you can skip ahead.)
Your Carry-On’s front pocket gives you instant access to the things you want nearby on the road (laptop, passport, crosswords, etc.), and is designed to stand up to everything from inclement weather to rough baggage handlers.
Ⓐ A shallow zippered pocket for the things you need to grab or stow quickly, like boarding passes.
Ⓑ An interior zippered pocket for keeping your passport, wallet, or phone safe.
Ⓒ The ideal spot to store your laptop for easy access and extra protection, cushioned with mesh neoprene and reinforced by the shell of your suitcase itself.
Ⓓ Zipper pulls can accommodate a small lock for extra safety.
If you choose to check your Carry-On, we recommend removing your laptop (and anything else fragile) and taking it into the cabin with you.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
Open & set your lock
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
SLIP-THROUGH ATTACHMENT STYLE
- First slide the long end of the Luggage Tag strap Ⓐ through the square hole end of the strap, to ensure that the Tag is secure.
- Place the strap under the desired luggage handle Ⓑ.
- Slide the Tag through the long slotted end of the strap Ⓒ, in order to secure the Tag to the bag.
Care & repair
KEEP IT CLEAN
Matte finish: A washcloth and mild soap will remove any minor scuffs, and the included melamine sponge will take care of the more stubborn marks.
Gloss finish: The best way to clean your Gloss suitcase’s shell is to use a microfiber cloth and glass cleaner. We don’t recommend using a magic eraser, as it could cause damage to the Gloss finish. To repair any scratches, apply a dime-sized portion of car polish to the scratched area and gently rub with a microfiber cloth until the scratches are improved or removed. Allow the luggage to dry for 2-3 minutes.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
REPAIRS
If part of your suitcase has broken, we have repair kits to help you fix it on your own. To request a repair kit, contact us.
On the outside
Your suitcase is made from a lightweight and durable polycarbonate shell that has a little flex to it, letting you pack even more.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad, and tighten the straps to pack it all in. Use our Insider Packing Cubes (not included) to stay organized and save even more space. There’s also a mesh pocket on the compression pad Ⓒ for laptops, tablets, or magazines. Unzip the bottom compartment of the compression pad and voilà: a removable laundry bag.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Take care
KEEP IT CLEAN
A washcloth and mild soap will remove any minor scuffs, and the included melamine sponge will take care of the more stubborn marks.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
On the outside
Your suitcase is made from a lightweight and durable polycarbonate shell that has a little flex to it, letting you fit more in. For times when you need extra room to pack, just unzip the expansion zipper to create more space. The expandable feature is made from durable nylon that’s been reinforced so it’ll stand up to even the roughest baggage handlers. Finally, the handle at the bottom of your suitcase makes it easy to lift, grab, and go.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad Ⓒ, and tighten the straps to pack it all in. Use our Insider Packing Cubes to stay organized and save even more space. The compression pad also has a mesh pocket for laptops, tablets, or magazines.
Unzip the small pouch Ⓓ at the base of your suitcase and voilà: a removable laundry bag.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Open & set your lock
When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:
- Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
- Pull up the shackle and turn it counterclockwise 90°
- Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
- Return the shackle back to the original position. Your personal combination is now ready to use.
To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
On the outside
Your suitcase is made from a soft, high-strength nylon exterior. The front lid opening (A) ensures easy access to your belongings even when space is tight (looking at you airplane aisles!). Attach the padlock to both zippers (B) to keep everything you pack secure.
Two hidden, easy-access front pockets (C) are padded to protect all of your belongings. Perfect for laptops, wallets, books, passports, or anything you need to access quickly while traveling.
For times when you need extra room to pack, just unzip the expansion zipper (D) to create more space. The bottom grab handle (E) makes it especially easy to lift and maneuver your suitcase in and out of overhead bins.
On the inside
Your suitcase is packed (pun intended) with features that make organizing and fitting everything a breeze.
THE LID (A)
The lid includes one or two (depending on size) small organization pockets (C) for flat or soft items.
THE MAIN COMPARTMENT (B)
Pack up your clothes, buckle the compression pad (D), and tighten the straps (E) to pack it all in. Also included are two organization pockets in the compression pad and a hanging pocket (F) for small items. Use our Insider Packing Cubes to stay even more organized and make unpacking/repacking a breeze.
When you first receive your suitcase you can also find the lock and laundry bag inside of the compression pad pockets.
Care
KEEP IT CLEAN
Treat your luggage well and it’ll return the favor. Use a washcloth and mild soap to wipe your suitcase clean and remove any minor marks it picks up on your travels together.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
Open & set your lock
When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:
- Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
- Pull up the shackle and turn it counterclockwise 90°
- Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
- Return the shackle back to the original position. Your personal combination is now ready to use.
To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to 0-0-0, push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Roll the digits Ⓑ to the combination of your choice.
- Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.
To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)
Make sure you set the combination for both locks to keep everything secure.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us.
Take care
KEEP IT CLEAN
You can clean your suitcase’s exterior and interior using a soft damp cloth and mild soap. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag— each mark has a story behind it.
STOW AWAY
Store in a cool, well-ventilated place with low humidity, if you can.
On the outside
Your suitcase is made from an aluminum alloy designed to be sturdy and highly protective of everything you pack inside. Over the years and miles together, your suitcase will develop a character all its own, showing the marks and signs of all your travels. To us, that’s a beautiful thing.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non-compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad Ⓒ, and tighten the straps to pack it all in. Use our Insider Packing Cubes to stay organized and save even more space. The compression pad also has a mesh pocket for laptops, tablets, or magazines. Unzip the small pouch Ⓓ at the base of your suitcase and voilà: a removable laundry bag.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to 0-0-0, push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Roll the digits Ⓑ to the combination of your choice.
- Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.
To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)
Make sure you set the combination for both locks to keep everything secure.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us.
Get to know your battery
Your Carry-On has a battery that can be easily accessed by flipping open the lid under your bag’s handle.
YOU’LL FIND
Ⓐ LED LIGHTS: These indicate how much power your battery has left.
Ⓑ MICRO-USB PORT: This is where you’ll plug in the included cable to charge your battery. Use the wall adapter to plug in to any outlet. We recommend charging overnight before traveling.
Ⓒ STANDARD USB PORT WITH 1A OUTPUT: This port charges your phone or device at a standard speed.
Ⓓ STANDARD USB PORT WITH 2.1A OUTPUT: This port charges your phone or device at a faster speed.
Both standard USB ports can be used at the same time. When charging your battery, make sure that no devices are plugged in to the other USB ports.
Warning: This battery is not designed to be charged from a laptop USB port.
Removing your battery
HERE’S HOW
Flip open the charging port, push down on your battery, and let go. It will pop right out. Troubleshooting: We have found that if your bag is packed full, the pressure on the battery case can sometimes prevent the battery from popping out. Here are some tips that may help:
- Unzip the bag just a few inches at the top to relieve pressure before ejecting the battery
- Shift an item or two at the very top of the bag
- Plug a USB cord into the port to fish out the battery
If your battery is not popping out even when the bag is empty, we can get you set up with a repair. Reach out to us
HERE’S WHY
- If you’re checking one of our Carry-Ons, airline policies require you to remove your battery and carry it into the cabin with you.
- If you’re carrying your bag onto a flight, sometimes you may be asked to demonstrate how your battery is removed before you board.
- If you’re flying out of Asia, we recommend removing your battery before you go through security; you can replace it once you’re through.
The details
Every Away battery is a rechargeable 37 watt-hour lithium-ion battery. It is TSA-approved and can be carried onto any flight. More detailed information on your battery and how it complies with TSA and airline policies can be found at awaytravel.com/battery
About your battery
FEATURES
- Battery housing made from high-quality aluminum.
- Built-in lithium-ion polymer battery cells improve both charging and output efficiency.
- Multi-protection system helps prevent conditions like overcharging, high temperature, short circuit, etc., from occurring in your devices.
- Built-in charging controller compatible with most 5V USB-charged devices.
SPECIFICATION
Battery Type: Lithium-ion polymer
Battery Cell Capacity: 10000mAh/37Wh
Input: 5VDC/2A(Max)
Output: USB1: 5VDC/1A USB2: 5VDC/2.4A
Total output: 5VDC/3.4A
Dimensions: 141x74x14.1mm
Weight: 255_+5g
Recommended temperature range for charging battery: 8~35°C
Recommended temperature range for battery use: 8~35°C
Product complies with the European Safety Regulations
Environmentally friendly disposal
Please note that electrical equipment (like this battery) may not be discarded along with regular household waste and must be disposed of separately in accordance with local law. Keep in mind that it is your responsibility to dispose of electrical equipment properly. Proper disposal helps contribute to the reusing of raw materials and safe treatment of toxic substances. For more guidelines on proper battery disposal, please contact your local authorities.
CAUTION
Dispose of used batteries according to the instructions.
HOW TO CHARGE YOUR BATTERY
- Plug the micro-USB cable into your battery’s micro-USB port.
- Insert the other end of the USB cable into an AC adapter and plug it in to a wall socket.
HOW TO USE YOUR BATTERY TO CHARGE YOUR DEVICES
The battery is designed to charge 5V USB-charged devices.
- Plug the micro-USB cable into your battery’s charging port.
- Connect the other end of the cable to your device to begin charging.
- Disconnect your device when fully charged.
Warning: The charging and output ports must not be used at the same time.
HOW TO TEST REMAINING POWER
Press the power button to check your battery’s remaining power, indicated by the lit number of LED lights.
○ ○ ○ ○ Zero capacity
● ○ ○ ○ 1%—25%
● ● ○ ○ 25%—50%
● ● ● ○ 50%—75%
● ● ● ● 100%
Tip: Your battery comes with two USB ports. The USB port (⚡⚡) has a 2-amp output and will maximize the charge speed. The USB port (⚡) has a 1-amp output and will take longer to charge.
Important safety instructions
INSTRUCTIONS PERTAINING TO RISK OF FIRE OR INJURY TO PERSONS
Warning: When using this product, basic precautions should always be followed:
- Read all the instructions before using the battery.
- To reduce the risk of injury, close supervision is necessary when the battery is used near children.
- Do not put fingers or hands into the battery.
- Do not strike, hit or insert any objects into the battery or any of its ports.
- Do not expose the battery to water, including rain or snow.
- Use of a power supply or charger not recommended by the battery manufacturer may result in a risk of fire or injury to persons.
- Do not use the battery in excess of its output rating. Overload outputs above rating may result in a risk of fire or injury to persons.
- Do not use the battery if it has been damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury. If you see any bulging, swelling, leakage or other abnormality from the battery, stop using it immediately.
- Do not incinerate the battery or expose it to extreme heat or cold.
- Do not expose a battery to fire or excessive temperature. Exposure to fire or temperature above 100°C may cause explosion.
- Do not attempt to repair the battery yourself. Incorrect reassembly may result in a risk of fire or injury to persons.If you have trouble removing your battery from your luggage or you have a damaged battery that you would like to return to us, contact us at help@awaytravel.com for assistance.
LEGAL AND REGULATORY COMPLIANCE
FCC, IC, CE and other applicable compliance information can be found at awaytravel.com/regulatory
LIMITED THIRTY DAY WARRANTY
Your battery is under a limited warranty for thirty days. You can find all the details at awaytravel.com/warranty. To help make your battery last longer, head to our care recommendations. If the battery is out of warranty or not covered by the limited warranty, you may contact us to request a replacement battery for a fee. **Note: If you purchased your battery prior to October 5, 2024, your warranty can be found here.
Battery troubleshooting
Here are some battery troubleshooting tips:
- Charge overnight and see if all one or four white lights glow or blink when the battery is plugged in. The lights should turn on when the small on/off button is pressed.
- Try changing sockets or using a different micro-USB cord and/or wall plug.
- If the battery is not in use for more than 10 seconds, the battery completely turns off to save power and to prevent overcharging. Try plugging and unplugging the USB cord and see if that helps.
If this doesn't work, the battery is covered by a thirty day warranty.
Get to know your battery
Your Carry-On has a battery that can be easily accessed by flipping open the lid under your bag’s handle.
YOU’LL FIND
Ⓐ LED LIGHTS: These indicate how much power your battery has left.
Ⓑ MICRO-USB PORT: This is where you’ll plug in the included cable to charge your battery. Use the wall adapter to plug in to any outlet. We recommend charging overnight before traveling.
Ⓒ STANDARD USB PORT WITH 1A OUTPUT: This port charges your phone or device at a standard speed.
Ⓓ STANDARD USB PORT WITH 2.1A OUTPUT: This port charges your phone or device at a faster speed.
Both standard USB ports can be used at the same time. When charging your battery, make sure that no devices are plugged in to the other USB ports.
Warning: This battery is not designed to be charged from a laptop USB port.
SLIP-THROUGH ATTACHMENT STYLE
- First slide the long end of the Luggage Tag strap Ⓐ through the square hole end of the strap, to ensure that the Tag is secure.
- Place the strap under the desired luggage handle Ⓑ.
- Slide the Tag through the long slotted end of the strap Ⓒ, in order to secure the Tag to the bag.
SLIP-THROUGH ATTACHMENT STYLE
- First slide the long end of the Luggage Tag strap Ⓐ through the square hole end of the strap, to ensure that the Tag is secure.
- Place the strap under the desired luggage handle Ⓑ.
- Slide the Tag through the long slotted end of the strap Ⓒ, in order to secure the Tag to the bag.
Where Function Meets Family
With separate compartments for you and baby, a changing pad, carry-all pouch and stroller straps - these bags were designed with parents in mind to hold everything you need for effortless travel with your little one.
See what’s accessories are included with your Double Diaper Bag & Tote
Carry-all Pouch
Keep your changing essentials at your fingertips with our convenient carry-all pouch, designed to fit seamlessly into the Double Diaper Backpack and Tote.
- Fits up to 5 diapers, wipes and creams
- Front pocket with magnetic closure to keep items safe
- Changing pad fits into the front pocket of the Carry-all
- D-ring works with stroller straps
- Wipeable lining
Changing Pad
Make on-the-go diaper changes a breeze with our foldable, wipeable changing pad.
- Oversize for plenty of space, no matter your baby's size
- Easily folds and secures with a velcro closure - ideal for those one handed situations
- Padding makes the changing pad comfortable for baby
- Wipeable lining
Stroller Straps
Our stroller straps easily attach your diaper Backpack and Tote to industry-leading strollers, keeping your essentials within reach so you can focus on the adventure ahead.
- Includes a Set of 2
- Velcro closure w/ connector for extra security
- Clip easy attaches to d-rings on each Backpack, Tote and Carry-all Pouch
- Compatible with varying stroller sizes with a minimum diameter of 3 cm, and maximum diameter of 5 cm
How to attach your stroller straps to your Backpack or Tote
- Hold one strap in your hand, peeling the velcro apart
- Pull strap completely loose from D-ring
- Affix the strap around the stroller handle with the velcro side facing up so you can see it
- Loop strap back through the D-ring, folding the strap back over to firmly secure with velcro once it is snug around the stroller handle
- The hook with clasp should now be facing downward
- Repeat steps 1-5 with the second strap
- Attach the D-ring of the Backpack or Tote to the Stroller Strap hooks
- Hands-free adventure awaits
Care
Spot-clean with warm water, gentle laundry soap and a washcloth. We do not recommend running your items through the washer or dryer. The interior linings and the Changing Pad are all completely wipeable.
Where Function Meets Family
With separate compartments for you and baby, a changing pad, carry-all pouch and stroller straps - these bags were designed with parents in mind to hold everything you need for effortless travel with your little one.
See what’s accessories are included with your Double Diaper Bag & Tote
Classic or Flex suitcase
TO CLEAN
We get it—scuffs and spills happen.
Matte finish: A washcloth and mild soap will remove any minors cuffs, and the included melamine sponge will take care of the more stubborn marks.
Gloss finish: The best way to clean your Gloss suitcase’s shell is to use a microfiber cloth and glass cleaner. We don’t recommend using a magic eraser, as it could cause damage to the Gloss finish. To repair any scratches, apply a dime-sized portion of car polish to the scratched area and gently rub with a microfiber cloth until the scratches are improved or removed. Allow the luggage to dry for 2-3 minutes.
TO STORE
If you have suitcases in multiple sizes, you can nest them inside each other to save space: Just unzip the left side of the larger suitcase and set the smaller one inside—with the wheels all facing the same direction—then zip the larger bag closed.
Our front pockets are made with a water-resistant nylon or a premium coated leather. You can spot-clean your nylon pocket with a damp cloth and gentle soap, but just use a damp cloth (without soap) for your leather pocket. Keep in mind that the pocket cannot be removed from the shell of your suitcase.
Aluminum suitcase
TO CLEAN
You can clean your bag’s exterior and interior using a soft damp cloth and mild soap. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag—each mark has a story behind it. If you remove a sticker from your suitcase (like the one explaining the combination lock) and a little adhesive stays behind, use an alcohol-based wipe to wipe the surface clean.
TO STORE
Store in a cool, well-ventilated place with low humidity, if you can.
Bags
The best way to clean your bag depends on the fabric it’s made of. But one rule applies across the board: don’t put your bag through the washer or dryer. Keep in mind that every fabric is different: if your bag is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics. For fabric-specific instructions, see below.
NYLON
Your bag is made of premium nylon. It can be spot-cleaned with warm water, gentle laundry soap, and a washcloth.
LEATHER
Your bag is made of premium leather. It can be spot-cleaned with a damp cloth.
We recommend spot-cleaning all Outdoor (formerly known as F.A.R) products with warm water and mild soap.
Accessories
NYLON ACCESSORIES
Your accessories are made of premium nylon and can be spot-cleaned with warm water, gentle laundry soap, and a washcloth. We do not recommend that you run them through the washer or dryer.
LEATHER ACCESSORIES
Your accessories are made of premium leather. They can be spot-cleaned with a damp cloth. If your accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.
We recommend spot-cleaning all Outdoor (formerly known as F.A.R) products with warm water and mild soap.
Battery
Every Away battery is a rechargeable 37-watt lithium-ion battery. Detailed information on your battery and how it complies with TSA and airline policies can be found here.
When charging your battery, make sure that no devices are plugged into the other USB ports. The battery may be charged at 0°C - 45°C (32°F - 113°F) and may be used to charge other devices via the output ports at -20°C - 65°C (-4°F - 149°F). The charging and output ports must not be used at the same time. Both output ports may be used at the same time.
Your battery is under warranty for thirty (30) days. You can find all the details here. The thirty day limited warranty includes certain coverage for a defective battery. If it is out of warranty or not covered by the limited warranty, you may contact us to request a repair or replacement of the battery for a fee. **Note: If you purchased your battery prior to October 5, 2024, your warranty can be found here.
Do not strike, hit or insert objects into the battery or any of its ports. If you see any bulging, leakage, or other abnormality from your product’s battery, stop using it immediately. The battery should be serviced only by Away. Batteries must be recycled or disposed of separately from household waste, in accordance with local laws. Don’t incinerate the battery or expose it to extreme heat or cold. Close supervision is necessary when the battery is used near children. Do not put fingers or hands into the battery. Do not expose the battery to rain or snow. Do not use the battery in excess of its output rating. Overload outputs above rating may result in risk of injury. If you have trouble removing your battery from your luggage, contact us at help@awaytravel.com for assistance.
How to replace the wheels
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay it flat, and remove the removable lining on the side that has the broken wheel(s).
- If your bag has tape covering the screws, remove the tape and set the pieces aside.
- Unscrew all screws, with their washers if washers are present on each screw, and remove the damaged wheel from the exterior of the bag.
- Slide the new wheel into place. For carry-ons, replace black inner wheel reinforcement too.
• Pro tip! Different screws may be used in different areas of the wheel.
• Sort your screws while you work to remember which go where.
• If you have a Carry-On or Bigger Carry-On, there will be 5 screws and an inner wheel housing. Remove and set aside.
• If you have a Medium or Large, there will be 4 screws and the inner wheel reinforcement will be integrated with the base of the trolley or the base handle. Simply unscrew the four screws that attach the wheel and set aside – the reinforcement should remain attached and in place.
- Line up the screws (with washers if present) with the wheel’s screw holes.
- Insert screws into screw holes, and screw until they can twist no further.
- Cover with tape, zip the lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the trolley
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Remove the compression pad from the webbing straps and set aside. Unzip the removable lining, pull webbing straps through the grommets to completely detach, set aside, and expose the inner trolley.
- The trolley has four screws at the top and two screws at the base of the poles. If your bag has tape covering the screws, remove tape, and set it aside for later.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle).
• Pro tip! Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top, which is integrated with the top handle, and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle. The top reinforcement and the brace will remain attached to the bag and in place.
- Slide the new trolley into place.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Cover screws with tape, replace the removable lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the lock
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unzip the removable lining, completely detach, and set aside.
- If your bag has tape covering the screws, remove tape and set tape aside for later.
- Unscrew the two screws on the lock casing and remove the black casing. Set the casing aside for later use.
- Push the lock from the interior outward to pop the lock out of the shell.
- Take the new lock and insert it into the hole with the numbers facing away from the zippers.
- Cover the new lock with the black casing and insert the two new screws. Casing should be attached with screw holes in top right and bottom left corners. Pro tip! The zipper for the removable lining sits right next to the lock and might get in the way when replacing the casing. Be sure to slip the top of the lock casing underneath the zipper first when attaching the casing.
- Cover screws, zip up the lining, and voilà! Go ahead and set your new code – but make sure to write the code down for easy reference later.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the feet
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- Move the compression pad out of the way and unzip the lining. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Once the lining is unzipped, see where the foot connects to the shell. If your suitcase has tape covering the screws, remove the tape and set it aside for now.
- Unscrew the two screws.
- If you see a metal protective plate or washers, remove them and set them aside for now.
- Hold the new foot in place from the shell exterior and line up the protective plate with the screw holes. Tip: You can also tape the replacement foot in place to the outside shell while you tighten the screws from the interior.
- Replace the screws one by one until they're all screwed in tightly.
- Zip up the lining.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the compression straps
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- First, remove the compression pad. You can do this by taking the individual straps out from inside their corresponding C-shaped clips attached to the compression pad. Set the compression pad aside with C-shaped clips still attached.
- Unzip the lining. Lift up the lining so that you can see where the straps connect to the shell. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Unscrew the D-shaped wireframe that holds the strap to the luggage and the plate that sits under the screw.
- Discard the damaged strap.
- Replace the compression pad strap by placing the replacement screw and the D-shaped wireframe and plate over the lining hole. Make sure to align each piece with the screw hole. Tip: Before screwing in fully, rearrange the plate so that it sits straight.
- Replace the screws one by one until they're all screwed in tightly.
- Zip the lining and reattach the compression pad by inserting the strap back into the C-shaped clip.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the wheels
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining.
- Unscrew all screws, and remove the damaged wheel from the exterior of the bag.
- Slide the new wheel into place. If you have a Carry-On or Bigger Carry-On, there will be 4 screws and an inner wheel housing. If you have a Medium or Large, there will be 4 screws and the inner wheel reinforcement will be integrated with the base of the trolley. Simply unscrew the four screws that attach the wheel and set aside – the reinforcement should remain in place.
- Line up the screws with the wheel’s screw holes.
- Insert screws into screw holes, and screw until they can twist no further.
- Zip the lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the trolley
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unzip the lining to expose the inner trolley. The trolley has four screws at the top and two screws at the base of the poles.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle). Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle.
- Slide the new trolley into place, ensuring the poles go through the inner trolley reinforcement.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Zip the lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the lock
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining.
- Unscrew the two screws on the lock casing and remove the black casing. Push the lock from the interior outward to pop the lock out of the shell.
- Take the new lock and insert it into the hole with the numbers facing away from the zippers.
- Cover the new lock with the black casing and insert the two new screws. Casing should be attached with screw holes in top right and bottom left corners.
- Zip up the lining, and voilà! Go ahead and set your new code – but make sure to write the code down for easy reference later.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the base reinforcement
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
The base reinforcement is located underneath the lining at the bottom of the luggage shell on the front and back shell section.
- Open your suitcase, lay it flat, and unzip the lining on the side that has the broken base reinforcement.
- Unscrew all screws and remove the base reinforcement.
• Note: The wheels need to be removed to replace this part
• Note: If replacing the base reinforcement on the front shell, there are 2 additional screws that need to be unscrewed that hold the underside grab handle in place
-
Put the new base reinforcement in place, lining up the screw holes on the wheel with the screw holes on the base reinforcement.
• Hold the wheel in place as you are screwing in the first screw
- Insert screws into screw holes, and screw until they can twist no further. Repeat with the other wheel. If replacing the front base reinforcement, reattach the underside grab handle.
- Zip up the lining.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the underside grab handle
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
The underside grab handle is located underneath the lining at the bottom of the front luggage shell.
- Open your suitcase, lay it flat, and unzip the lining on the side that has the broken grab handle.
- Unscrew both screws on the underside grab handle component and remove the handle (exterior) and back plate of the grab handle.
-
Put the new underside grab handle in place, lining up the screw holes on the grab handle with the screw holes on back plate
• Ensure the indented side of the interior part of the component is facing you.
- Insert screws into screw holes, and hand-tighten the screws.
- Zip up the lining.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the wheels
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining
- If you have a Carry-On or Bigger Carry-On, there will be an inner wheel housing. If you have a Medium or Large, there will be an integrated inner wheel and base reinforcement. Unscrew the screws that attach the damaged wheel and remove from the exterior of the bag.
- Slide the new wheel into place.
- Line up the screws with the screw holes in the wheel and inner wheel housing/base reinforcement.
- Insert screws into screw holes, and screw until they can twist no further.
- Zip the lining, and that’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the trolley
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Move the compression pad out of the way and unzip the lining to expose the inner trolley. The trolley has four screws at the top and two screws at the base of the poles.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle). Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle.
- Slide the new trolley into place, ensuring the poles go through the inner trolley reinforcement.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Zip the lining, and that’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the lock
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unscrew the two screws on either side of the divider pad hook.
- Remove the divider pad hook and set it aside. Separate the lock away from the exterior of the luggage shell. You can discard the broken lock.
- Insert the lock and reattach the divider pad hook.
- Replace the screws one by one until they're both screwed in tightly.
- Go ahead and set your new code - be sure to write it down for easy reference later.
That's it! You're good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the compression straps
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- First, remove the compression pad. You can do this by taking the individual straps out from inside their corresponding C-shaped clips attached to the compression pad. Set the compression pad aside with C-shaped clips still attached.
- Unzip the lining. Lift up the lining so that you can see where the straps connect to the shell. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Unscrew the D-shaped wireframe that holds the strap to the luggage and the plate that sits under the screw.
- Discard the damaged strap.
- Replace the compression pad strap by placing the replacement screw and the D-shaped wireframe and plate over the lining hole. Make sure to align each piece with the screw hole. Tip: Before screwing in fully, rearrange the plate so that it sits straight.
- Replace the screws one by one until they're all screwed in tightly.
- Zip the lining and reattach the compression pad by inserting the strap back into the C-shaped clip.
That's it! You're good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
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Our current guides
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Roll the digits Ⓑ to the combination of your choice.
- Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.
To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)
Make sure you set the combination for both locks to keep everything secure.
Please note that once you set your lock, no one else will know how to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
CHOOSE, SET, AND SAVE YOUR COMBINATION.
When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:
- Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
- Pull up the shackle and turn it counterclockwise 90°
- Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
- Return the shackle back to the original position. Your personal combination is now ready to use.
To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
Read the full Softside suitcase guide
Troubleshooting tips
THE LOCK OPENS TO ANY COMBINATION
If TSA gets into your bag, it's possible the locks will open to any combination. In order to reset the lock to open at your combination, follow the directions below:
- Turn the bag to face you with the lock in front of you (the handle being at the top)
- Find the TSA lock slot that is to the right of the red diamond shape
- Find a small object that can fit in that little TSA lock space
- Turn the TSA lock slot so the 2 ends of the slot are pointing towards the arrow and red dot
This should work to straighten up that lock and reset it to the code that you set!
FORGOT YOUR COMBINATION?
Unfortunately, the only way to unlock the suitcase is to set the correct combination.
Contact us with any other questions.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Reach out to us
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
SLIP-THROUGH ATTACHMENT STYLE
- First slide the long end of the Luggage Tag strap Ⓐ through the square hole end of the strap, to ensure that the Tag is secure.
- Place the strap under the desired luggage handle Ⓑ.
- Slide the Tag through the long slotted end of the strap Ⓒ, in order to secure the Tag to the bag.
Care & repair
KEEP IT CLEAN
Matte finish: A washcloth and mild soap will remove any minor scuffs, and the included melamine sponge will take care of the more stubborn marks.
Gloss finish: The best way to clean your Gloss suitcase’s shell is to use a microfiber cloth and glass cleaner. We don’t recommend using a magic eraser, as it could cause damage to the Gloss finish. To repair any scratches, apply a dime-sized portion of car polish to the scratched area and gently rub with a microfiber cloth until the scratches are improved or removed. Allow the luggage to dry for 2-3 minutes.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
REPAIRS
If part of your suitcase has broken, we have repair kits to help you fix it on your own. To request a repair kit, contact us.
On the outside
Your suitcase is made from a lightweight and durable polycarbonate shell that has a little flex to it, letting you pack even more.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad, and tighten the straps to pack it all in. Use our Insider Packing Cubes (not included) to stay organized and save even more space. There’s also a mesh pocket on the compression pad Ⓒ for laptops, tablets, or magazines. Unzip the bottom compartment of the compression pad and voilà: a removable laundry bag.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Take care
KEEP IT CLEAN
A washcloth and mild soap will remove any minor scuffs, and the included melamine sponge will take care of the more stubborn marks.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
On the outside
Your suitcase is made from a lightweight and durable polycarbonate shell that has a little flex to it, letting you fit more in. For times when you need extra room to pack, just unzip the expansion zipper to create more space. The expandable feature is made from durable nylon that’s been reinforced so it’ll stand up to even the roughest baggage handlers. Finally, the handle at the bottom of your suitcase makes it easy to lift, grab, and go.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad Ⓒ, and tighten the straps to pack it all in. Use our Insider Packing Cubes to stay organized and save even more space. The compression pad also has a mesh pocket for laptops, tablets, or magazines.
Unzip the small pouch Ⓓ at the base of your suitcase and voilà: a removable laundry bag.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Open & set your lock
When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:
- Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
- Pull up the shackle and turn it counterclockwise 90°
- Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
- Return the shackle back to the original position. Your personal combination is now ready to use.
To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
On the outside
Your suitcase is made from a soft, high-strength nylon exterior. The front lid opening (A) ensures easy access to your belongings even when space is tight (looking at you airplane aisles!). Attach the padlock to both zippers (B) to keep everything you pack secure.
Two hidden, easy-access front pockets (C) are padded to protect all of your belongings. Perfect for laptops, wallets, books, passports, or anything you need to access quickly while traveling.
For times when you need extra room to pack, just unzip the expansion zipper (D) to create more space. The bottom grab handle (E) makes it especially easy to lift and maneuver your suitcase in and out of overhead bins.
On the inside
Your suitcase is packed (pun intended) with features that make organizing and fitting everything a breeze.
THE LID (A)
The lid includes one or two (depending on size) small organization pockets (C) for flat or soft items.
THE MAIN COMPARTMENT (B)
Pack up your clothes, buckle the compression pad (D), and tighten the straps (E) to pack it all in. Also included are two organization pockets in the compression pad and a hanging pocket (F) for small items. Use our Insider Packing Cubes to stay even more organized and make unpacking/repacking a breeze.
When you first receive your suitcase you can also find the lock and laundry bag inside of the compression pad pockets.
Care
KEEP IT CLEAN
Treat your luggage well and it’ll return the favor. Use a washcloth and mild soap to wipe your suitcase clean and remove any minor marks it picks up on your travels together.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
Open & set your lock
When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:
- Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
- Pull up the shackle and turn it counterclockwise 90°
- Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
- Return the shackle back to the original position. Your personal combination is now ready to use.
To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to 0-0-0, push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Roll the digits Ⓑ to the combination of your choice.
- Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.
To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)
Make sure you set the combination for both locks to keep everything secure.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us.
Take care
KEEP IT CLEAN
You can clean your suitcase’s exterior and interior using a soft damp cloth and mild soap. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag— each mark has a story behind it.
STOW AWAY
Store in a cool, well-ventilated place with low humidity, if you can.
On the outside
Your suitcase is made from an aluminum alloy designed to be sturdy and highly protective of everything you pack inside. Over the years and miles together, your suitcase will develop a character all its own, showing the marks and signs of all your travels. To us, that’s a beautiful thing.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non-compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad Ⓒ, and tighten the straps to pack it all in. Use our Insider Packing Cubes to stay organized and save even more space. The compression pad also has a mesh pocket for laptops, tablets, or magazines. Unzip the small pouch Ⓓ at the base of your suitcase and voilà: a removable laundry bag.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to 0-0-0, push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Roll the digits Ⓑ to the combination of your choice.
- Use your finger to press the circular button Ⓒ down. The reset button will pop back out, the clasp will open, and your combination will be set.
To open the suitcase, roll the digits to your combination and push the circular button. (The keyhole is just for TSA use.)
Make sure you set the combination for both locks to keep everything secure.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us.
SLIP-THROUGH ATTACHMENT STYLE
- First slide the long end of the Luggage Tag strap Ⓐ through the square hole end of the strap, to ensure that the Tag is secure.
- Place the strap under the desired luggage handle Ⓑ.
- Slide the Tag through the long slotted end of the strap Ⓒ, in order to secure the Tag to the bag.
SLIP-THROUGH ATTACHMENT STYLE
- First slide the long end of the Luggage Tag strap Ⓐ through the square hole end of the strap, to ensure that the Tag is secure.
- Place the strap under the desired luggage handle Ⓑ.
- Slide the Tag through the long slotted end of the strap Ⓒ, in order to secure the Tag to the bag.
Where Function Meets Family
With separate compartments for you and baby, a changing pad, carry-all pouch and stroller straps - these bags were designed with parents in mind to hold everything you need for effortless travel with your little one.
See what’s accessories are included with your Double Diaper Bag & Tote
Carry-all Pouch
Keep your changing essentials at your fingertips with our convenient carry-all pouch, designed to fit seamlessly into the Double Diaper Backpack and Tote.
- Fits up to 5 diapers, wipes and creams
- Front pocket with magnetic closure to keep items safe
- Changing pad fits into the front pocket of the Carry-all
- D-ring works with stroller straps
- Wipeable lining
Changing Pad
Make on-the-go diaper changes a breeze with our foldable, wipeable changing pad.
- Oversize for plenty of space, no matter your baby's size
- Easily folds and secures with a velcro closure - ideal for those one handed situations
- Padding makes the changing pad comfortable for baby
- Wipeable lining
Stroller Straps
Our stroller straps easily attach your diaper Backpack and Tote to industry-leading strollers, keeping your essentials within reach so you can focus on the adventure ahead.
- Includes a Set of 2
- Velcro closure w/ connector for extra security
- Clip easy attaches to d-rings on each Backpack, Tote and Carry-all Pouch
- Compatible with varying stroller sizes with a minimum diameter of 3 cm, and maximum diameter of 5 cm
How to attach your stroller straps to your Backpack or Tote
- Hold one strap in your hand, peeling the velcro apart
- Pull strap completely loose from D-ring
- Affix the strap around the stroller handle with the velcro side facing up so you can see it
- Loop strap back through the D-ring, folding the strap back over to firmly secure with velcro once it is snug around the stroller handle
- The hook with clasp should now be facing downward
- Repeat steps 1-5 with the second strap
- Attach the D-ring of the Backpack or Tote to the Stroller Strap hooks
- Hands-free adventure awaits
Care
Spot-clean with warm water, gentle laundry soap and a washcloth. We do not recommend running your items through the washer or dryer. The interior linings and the Changing Pad are all completely wipeable.
Where Function Meets Family
With separate compartments for you and baby, a changing pad, carry-all pouch and stroller straps - these bags were designed with parents in mind to hold everything you need for effortless travel with your little one.
See what’s accessories are included with your Double Diaper Bag & Tote
Classic or Flex suitcase
TO CLEAN
We get it—scuffs and spills happen.
Matte finish: A washcloth and mild soap will remove any minors cuffs, and the included melamine sponge will take care of the more stubborn marks.
Gloss finish: The best way to clean your Gloss suitcase’s shell is to use a microfiber cloth and glass cleaner. We don’t recommend using a magic eraser, as it could cause damage to the Gloss finish. To repair any scratches, apply a dime-sized portion of car polish to the scratched area and gently rub with a microfiber cloth until the scratches are improved or removed. Allow the luggage to dry for 2-3 minutes.
TO STORE
If you have suitcases in multiple sizes, you can nest them inside each other to save space: Just unzip the left side of the larger suitcase and set the smaller one inside—with the wheels all facing the same direction—then zip the larger bag closed.
Our front pockets are made with a water-resistant nylon or a premium coated leather. You can spot-clean your nylon pocket with a damp cloth and gentle soap, but just use a damp cloth (without soap) for your leather pocket. Keep in mind that the pocket cannot be removed from the shell of your suitcase.
Aluminum suitcase
TO CLEAN
You can clean your bag’s exterior and interior using a soft damp cloth and mild soap. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag—each mark has a story behind it. If you remove a sticker from your suitcase (like the one explaining the combination lock) and a little adhesive stays behind, use an alcohol-based wipe to wipe the surface clean.
TO STORE
Store in a cool, well-ventilated place with low humidity, if you can.
Bags
The best way to clean your bag depends on the fabric it’s made of. But one rule applies across the board: don’t put your bag through the washer or dryer. Keep in mind that every fabric is different: if your bag is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics. For fabric-specific instructions, see below.
NYLON
Your bag is made of premium nylon. It can be spot-cleaned with warm water, gentle laundry soap, and a washcloth.
LEATHER
Your bag is made of premium leather. It can be spot-cleaned with a damp cloth.
We recommend spot-cleaning all Outdoor (formerly known as F.A.R) products with warm water and mild soap.
Accessories
NYLON ACCESSORIES
Your accessories are made of premium nylon and can be spot-cleaned with warm water, gentle laundry soap, and a washcloth. We do not recommend that you run them through the washer or dryer.
LEATHER ACCESSORIES
Your accessories are made of premium leather. They can be spot-cleaned with a damp cloth. If your accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.
We recommend spot-cleaning all Outdoor (formerly known as F.A.R) products with warm water and mild soap.
Battery
Every Away battery is a rechargeable 37-watt lithium-ion battery. Detailed information on your battery and how it complies with TSA and airline policies can be found here.
When charging your battery, make sure that no devices are plugged into the other USB ports. The battery may be charged at 0°C - 45°C (32°F - 113°F) and may be used to charge other devices via the output ports at -20°C - 65°C (-4°F - 149°F). The charging and output ports must not be used at the same time. Both output ports may be used at the same time.
Your battery is under warranty for thirty (30) days. You can find all the details here. The thirty day limited warranty includes certain coverage for a defective battery. If it is out of warranty or not covered by the limited warranty, you may contact us to request a repair or replacement of the battery for a fee. **Note: If you purchased your battery prior to October 5, 2024, your warranty can be found here.
Do not strike, hit or insert objects into the battery or any of its ports. If you see any bulging, leakage, or other abnormality from your product’s battery, stop using it immediately. The battery should be serviced only by Away. Batteries must be recycled or disposed of separately from household waste, in accordance with local laws. Don’t incinerate the battery or expose it to extreme heat or cold. Close supervision is necessary when the battery is used near children. Do not put fingers or hands into the battery. Do not expose the battery to rain or snow. Do not use the battery in excess of its output rating. Overload outputs above rating may result in risk of injury. If you have trouble removing your battery from your luggage, contact us at help@awaytravel.com for assistance.
How to replace the wheels
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining.
- Unscrew all screws, and remove the damaged wheel from the exterior of the bag.
- Slide the new wheel into place. If you have a Carry-On or Bigger Carry-On, there will be 4 screws and an inner wheel housing. If you have a Medium or Large, there will be 4 screws and the inner wheel reinforcement will be integrated with the base of the trolley. Simply unscrew the four screws that attach the wheel and set aside – the reinforcement should remain in place.
- Line up the screws with the wheel’s screw holes.
- Insert screws into screw holes, and screw until they can twist no further.
- Zip the lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the trolley
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unzip the lining to expose the inner trolley. The trolley has four screws at the top and two screws at the base of the poles.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle). Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle.
- Slide the new trolley into place, ensuring the poles go through the inner trolley reinforcement.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Zip the lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the lock
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining.
- Unscrew the two screws on the lock casing and remove the black casing. Push the lock from the interior outward to pop the lock out of the shell.
- Take the new lock and insert it into the hole with the numbers facing away from the zippers.
- Cover the new lock with the black casing and insert the two new screws. Casing should be attached with screw holes in top right and bottom left corners.
- Zip up the lining, and voilà! Go ahead and set your new code – but make sure to write the code down for easy reference later.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the base reinforcement
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
The base reinforcement is located underneath the lining at the bottom of the luggage shell on the front and back shell section.
- Open your suitcase, lay it flat, and unzip the lining on the side that has the broken base reinforcement.
- Unscrew all screws and remove the base reinforcement.
• Note: The wheels need to be removed to replace this part
• Note: If replacing the base reinforcement on the front shell, there are 2 additional screws that need to be unscrewed that hold the underside grab handle in place
-
Put the new base reinforcement in place, lining up the screw holes on the wheel with the screw holes on the base reinforcement.
• Hold the wheel in place as you are screwing in the first screw
- Insert screws into screw holes, and screw until they can twist no further. Repeat with the other wheel. If replacing the front base reinforcement, reattach the underside grab handle.
- Zip up the lining.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the underside grab handle
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
The underside grab handle is located underneath the lining at the bottom of the front luggage shell.
- Open your suitcase, lay it flat, and unzip the lining on the side that has the broken grab handle.
- Unscrew both screws on the underside grab handle component and remove the handle (exterior) and back plate of the grab handle.
-
Put the new underside grab handle in place, lining up the screw holes on the grab handle with the screw holes on back plate
• Ensure the indented side of the interior part of the component is facing you.
- Insert screws into screw holes, and hand-tighten the screws.
- Zip up the lining.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the wheels
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay the luggage flat, and unzip the lining
- If you have a Carry-On or Bigger Carry-On, there will be an inner wheel housing. If you have a Medium or Large, there will be an integrated inner wheel and base reinforcement. Unscrew the screws that attach the damaged wheel and remove from the exterior of the bag.
- Slide the new wheel into place.
- Line up the screws with the screw holes in the wheel and inner wheel housing/base reinforcement.
- Insert screws into screw holes, and screw until they can twist no further.
- Zip the lining, and that’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the trolley
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Move the compression pad out of the way and unzip the lining to expose the inner trolley. The trolley has four screws at the top and two screws at the base of the poles.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle). Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle.
- Slide the new trolley into place, ensuring the poles go through the inner trolley reinforcement.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Zip the lining, and that’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the lock
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unscrew the two screws on either side of the divider pad hook.
- Remove the divider pad hook and set it aside. Separate the lock away from the exterior of the luggage shell. You can discard the broken lock.
- Insert the lock and reattach the divider pad hook.
- Replace the screws one by one until they're both screwed in tightly.
- Go ahead and set your new code - be sure to write it down for easy reference later.
That's it! You're good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the compression straps
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- First, remove the compression pad. You can do this by taking the individual straps out from inside their corresponding C-shaped clips attached to the compression pad. Set the compression pad aside with C-shaped clips still attached.
- Unzip the lining. Lift up the lining so that you can see where the straps connect to the shell. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Unscrew the D-shaped wireframe that holds the strap to the luggage and the plate that sits under the screw.
- Discard the damaged strap.
- Replace the compression pad strap by placing the replacement screw and the D-shaped wireframe and plate over the lining hole. Make sure to align each piece with the screw hole. Tip: Before screwing in fully, rearrange the plate so that it sits straight.
- Replace the screws one by one until they're all screwed in tightly.
- Zip the lining and reattach the compression pad by inserting the strap back into the C-shaped clip.
That's it! You're good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
Unsure which Classic suitcase you purchased?
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Open & set your lock
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Take care
KEEP IT CLEAN
A washcloth and mild soap will remove any minor scuffs, and the included melamine sponge will take care of the more stubborn marks.
STOW AWAY
When you’re not traveling, keep your suitcase somewhere safe and out of the way. If you have multiple sizes, nest them to save space.
On the outside
Your suitcase is made from a lightweight and durable polycarbonate shell that has a little flex to it, letting you pack even more.
On the inside
TO THE LEFT Ⓐ
This side has a zippered mesh enclosure, designed to store hard, bulky, and non compressible items like shoes or toiletries.
ON THE RIGHT Ⓑ
This side’s perfect for clothing and anything else that’s soft and easy to press down. Pile up your clothes, buckle the compression pad, and tighten the straps to pack it all in. Use our Insider Packing Cubes (not included) to stay organized and save even more space. There’s also a mesh pocket on the compression pad Ⓒ for laptops, tablets, or magazines. Unzip the small pouch Ⓓ at the base of your suitcase and voilà: a removable laundry bag.
In your pocket
(If your suitcase doesn't have a pocket, you can skip ahead.)
Your Carry-On’s front pocket gives you instant access to the things you want nearby on the road (laptop, passport, crosswords, etc.), and is designed to stand up to everything from inclement weather to rough baggage handlers.
Ⓐ A shallow zippered pocket for the things you need to grab or stow quickly, like boarding passes.
Ⓑ An interior zippered pocket for keeping your passport, wallet, or phone safe.
Ⓒ The ideal spot to store your laptop for easy access and extra protection, cushioned with mesh neoprene and reinforced by the shell of your suitcase itself.
Ⓓ Zipper pulls can accommodate a small lock for extra safety.
If you choose to check your Carry-On, we recommend removing your laptop (and anything else fragile) and taking it into the cabin with you.
You’re covered
OUR LIMITED LIFETIME WARRANTY
This suitcase is designed to last and is guaranteed by a limited lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, and many other elements of our luggage. Find all the details at awaytravel.com/warranty.
Open & set your lock
USING YOUR LOCK
- To unlock: Set the correct combination (0-0-0 for new suitcases) and slide the latch Ⓒ to the right.
- To lock: Ensure the correct combination is set and push the zippers into the lock, then scramble the combination.
CHOOSE, SET, AND SAVE YOUR COMBINATION.
- With the lock set to the correct combination (0-0-0 for new suitcases), push down the reset button Ⓐ with a pen or pointed object until it clicks.
- Hold down the button and roll the digits Ⓑ to the combination of your choice.
- Slide the latch Ⓒ to the right. The reset button will pop back up and your combination will be set.
We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.
TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org
Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.
Having problems with your lock? Check out our troubleshooting tips or reach out to us
Get to know your battery
Your Carry-On has a battery that can be easily accessed by flipping open the lid under your bag’s handle.
YOU’LL FIND
Ⓐ LED LIGHTS: These indicate how much power your battery has left.
Ⓑ MICRO-USB PORT: This is where you’ll plug in the included cable to charge your battery. Use the wall adapter to plug in to any outlet. We recommend charging overnight before traveling.
Ⓒ STANDARD USB PORT WITH 1A OUTPUT: This port charges your phone or device at a standard speed.
Ⓓ STANDARD USB PORT WITH 2.1A OUTPUT: This port charges your phone or device at a faster speed.
Both standard USB ports can be used at the same time. When charging your battery, make sure that no devices are plugged in to the other USB ports.
Warning: This battery is not designed to be charged from a laptop USB port.
Removing your battery
HERE’S HOW
Flip open the charging port, push down on your battery, and let go. It will pop right out. Troubleshooting: We have found that if your bag is packed full, the pressure on the battery case can sometimes prevent the battery from popping out. Here are some tips that may help:
- Unzip the bag just a few inches at the top to relieve pressure before ejecting the battery
- Shift an item or two at the very top of the bag
- Plug a USB cord into the port to fish out the battery
If your battery is not popping out even when the bag is empty, we can get you set up with a repair. Reach out to us
HERE’S WHY
- If you’re checking one of our Carry-Ons, airline policies require you to remove your battery and carry it into the cabin with you.
- If you’re carrying your bag onto a flight, sometimes you may be asked to demonstrate how your battery is removed before you board.
- If you’re flying out of Asia, we recommend removing your battery before you go through security; you can replace it once you’re through.
The details
Every Away battery is a rechargeable 37 watt-hour lithium-ion battery. It is TSA-approved and can be carried onto any flight. More detailed information on your battery and how it complies with TSA and airline policies can be found at awaytravel.com/battery
About your battery
FEATURES
- Battery housing made from high-quality aluminum.
- Built-in lithium-ion polymer battery cells improve both charging and output efficiency.
- Multi-protection system helps prevent conditions like overcharging, high temperature, short circuit, etc., from occurring in your devices.
- Built-in charging controller compatible with most 5V USB-charged devices.
SPECIFICATION
Battery Type: Lithium-ion polymer
Battery Cell Capacity: 10000mAh/37Wh
Input: 5VDC/2A(Max)
Output: USB1: 5VDC/1A USB2: 5VDC/2.4A
Total output: 5VDC/3.4A
Dimensions: 141x74x14.1mm
Weight: 255_+5g
Recommended temperature range for charging battery: 8~35°C
Recommended temperature range for battery use: 8~35°C
Product complies with the European Safety Regulations
Environmentally friendly disposal
Please note that electrical equipment (like this battery) may not be discarded along with regular household waste and must be disposed of separately in accordance with local law. Keep in mind that it is your responsibility to dispose of electrical equipment properly. Proper disposal helps contribute to the reusing of raw materials and safe treatment of toxic substances. For more guidelines on proper battery disposal, please contact your local authorities.
CAUTION
Dispose of used batteries according to the instructions.
HOW TO CHARGE YOUR BATTERY
- Plug the micro-USB cable into your battery’s micro-USB port.
- Insert the other end of the USB cable into an AC adapter and plug it in to a wall socket.
HOW TO USE YOUR BATTERY TO CHARGE YOUR DEVICES
The battery is designed to charge 5V USB-charged devices.
- Plug the micro-USB cable into your battery’s charging port.
- Connect the other end of the cable to your device to begin charging.
- Disconnect your device when fully charged.
Warning: The charging and output ports must not be used at the same time.
HOW TO TEST REMAINING POWER
Press the power button to check your battery’s remaining power, indicated by the lit number of LED lights.
○ ○ ○ ○ Zero capacity
● ○ ○ ○ 1%—25%
● ● ○ ○ 25%—50%
● ● ● ○ 50%—75%
● ● ● ● 100%
Tip: Your battery comes with two USB ports. The USB port (⚡⚡) has a 2-amp output and will maximize the charge speed. The USB port (⚡) has a 1-amp output and will take longer to charge.
Important safety instructions
INSTRUCTIONS PERTAINING TO RISK OF FIRE OR INJURY TO PERSONS
Warning: When using this product, basic precautions should always be followed:
- Read all the instructions before using the battery.
- To reduce the risk of injury, close supervision is necessary when the battery is used near children.
- Do not put fingers or hands into the battery.
- Do not strike, hit or insert any objects into the battery or any of its ports.
- Do not expose the battery to water, including rain or snow.
- Use of a power supply or charger not recommended by the battery manufacturer may result in a risk of fire or injury to persons.
- Do not use the battery in excess of its output rating. Overload outputs above rating may result in a risk of fire or injury to persons.
- Do not use the battery if it has been damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury. If you see any bulging, swelling, leakage or other abnormality from the battery, stop using it immediately.
- Do not incinerate the battery or expose it to extreme heat or cold.
- Do not expose a battery to fire or excessive temperature. Exposure to fire or temperature above 100°C may cause explosion.
- Do not attempt to repair the battery yourself. Incorrect reassembly may result in a risk of fire or injury to persons.If you have trouble removing your battery from your luggage or you have a damaged battery that you would like to return to us, contact us at help@awaytravel.com for assistance.
LEGAL AND REGULATORY COMPLIANCE
FCC, IC, CE and other applicable compliance information can be found at awaytravel.com/regulatory
LIMITED THIRTY DAY WARRANTY
Your battery is under a limited warranty for thirty days. You can find all the details at awaytravel.com/warranty. To help make your battery last longer, head to our care recommendations. If the battery is out of warranty or not covered by the limited warranty, you may contact us to request a replacement battery for a fee. **Note: If you purchased your battery prior to October 5, 2024, your warranty can be found here.
Battery troubleshooting
Here are some battery troubleshooting tips:
- Charge overnight and see if all one or four white lights glow or blink when the battery is plugged in. The lights should turn on when the small on/off button is pressed.
- Try changing sockets or using a different micro-USB cord and/or wall plug.
- If the battery is not in use for more than 10 seconds, the battery completely turns off to save power and to prevent overcharging. Try plugging and unplugging the USB cord and see if that helps.
If this doesn't work, the battery is covered by a thirty day warranty.
Get to know your battery
Your Carry-On has a battery that can be easily accessed by flipping open the lid under your bag’s handle.
YOU’LL FIND
Ⓐ LED LIGHTS: These indicate how much power your battery has left.
Ⓑ MICRO-USB PORT: This is where you’ll plug in the included cable to charge your battery. Use the wall adapter to plug in to any outlet. We recommend charging overnight before traveling.
Ⓒ STANDARD USB PORT WITH 1A OUTPUT: This port charges your phone or device at a standard speed.
Ⓓ STANDARD USB PORT WITH 2.1A OUTPUT: This port charges your phone or device at a faster speed.
Both standard USB ports can be used at the same time. When charging your battery, make sure that no devices are plugged in to the other USB ports.
Warning: This battery is not designed to be charged from a laptop USB port.
How to replace the wheels
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase, lay it flat, and remove the removable lining on the side that has the broken wheel(s).
- If your bag has tape covering the screws, remove the tape and set the pieces aside.
- Unscrew all screws, with their washers if washers are present on each screw, and remove the damaged wheel from the exterior of the bag.
- Slide the new wheel into place. For carry-ons, replace black inner wheel reinforcement too.
• Pro tip! Different screws may be used in different areas of the wheel.
• Sort your screws while you work to remember which go where.
• If you have a Carry-On or Bigger Carry-On, there will be 5 screws and an inner wheel housing. Remove and set aside.
• If you have a Medium or Large, there will be 4 screws and the inner wheel reinforcement will be integrated with the base of the trolley or the base handle. Simply unscrew the four screws that attach the wheel and set aside – the reinforcement should remain attached and in place.
- Line up the screws (with washers if present) with the wheel’s screw holes.
- Insert screws into screw holes, and screw until they can twist no further.
- Cover with tape, zip the lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the trolley
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Remove the compression pad from the webbing straps and set aside. Unzip the removable lining, pull webbing straps through the grommets to completely detach, set aside, and expose the inner trolley.
- The trolley has four screws at the top and two screws at the base of the poles. If your bag has tape covering the screws, remove tape, and set it aside for later.
- Unscrew the two screws at the base of the poles and four screws at the top (the ones that are between the poles — not the screws that are attached at the top of the shell beneath the top handle).
• Pro tip! Different screws may be used in different areas of the suitcase. Sort your screws while you work to remember which go in the top, and which go in the base.
- The trolley is attached to an inner reinforcement at the top, which is integrated with the top handle, and a brace at the bottom. Once the screws are removed, pull the metal trolley poles out of their plastic brace at the bottom of your suitcase and pull the trolley out by the exterior handle. The top reinforcement and the brace will remain attached to the bag and in place.
- Slide the new trolley into place.
- Fit the base of the aluminum poles into the plastic brace at the base of your suitcase.
- Ensure that all six screw holes align, taking care to use the correct screw type in the correct location, and screw until screws can twist no further.
- Cover screws with tape, replace the removable lining, and voilà!
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the lock
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay the luggage flat.
- Unzip the removable lining, completely detach, and set aside.
- If your bag has tape covering the screws, remove tape and set tape aside for later.
- Unscrew the two screws on the lock casing and remove the black casing. Set the casing aside for later use.
- Push the lock from the interior outward to pop the lock out of the shell.
- Take the new lock and insert it into the hole with the numbers facing away from the zippers.
- Cover the new lock with the black casing and insert the two new screws. Casing should be attached with screw holes in top right and bottom left corners. Pro tip! The zipper for the removable lining sits right next to the lock and might get in the way when replacing the casing. Be sure to slip the top of the lock casing underneath the zipper first when attaching the casing.
- Cover screws, zip up the lining, and voilà! Go ahead and set your new code – but make sure to write the code down for easy reference later.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the feet
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- Move the compression pad out of the way and unzip the lining. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Once the lining is unzipped, see where the foot connects to the shell. If your suitcase has tape covering the screws, remove the tape and set it aside for now.
- Unscrew the two screws.
- If you see a metal protective plate or washers, remove them and set them aside for now.
- Hold the new foot in place from the shell exterior and line up the protective plate with the screw holes. Tip: You can also tape the replacement foot in place to the outside shell while you tighten the screws from the interior.
- Replace the screws one by one until they're all screwed in tightly.
- Zip up the lining.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
How to replace the compression straps
Need a repair kit? Please contact us to receive your kit.
The only tool you need is a screwdriver—we recommenda Phillips head or a power drill (if you have one). Before youget started, take a minute to read through the instructions.
- Open your suitcase and lay it flat.
- First, remove the compression pad. You can do this by taking the individual straps out from inside their corresponding C-shaped clips attached to the compression pad. Set the compression pad aside with C-shaped clips still attached.
- Unzip the lining. Lift up the lining so that you can see where the straps connect to the shell. Note: Zipper pulls may be reversed to ensure nothing snags on the lining. Check under the laundry bag for the zipper and use a pen to carefully wedge the lining open.
- Unscrew the D-shaped wireframe that holds the strap to the luggage and the plate that sits under the screw.
- Discard the damaged strap.
- Replace the compression pad strap by placing the replacement screw and the D-shaped wireframe and plate over the lining hole. Make sure to align each piece with the screw hole. Tip: Before screwing in fully, rearrange the plate so that it sits straight.
- Replace the screws one by one until they're all screwed in tightly.
- Zip the lining and reattach the compression pad by inserting the strap back into the C-shaped clip.
That’s it! You’re good to get back on the road again.
Away does not assume liability for injury or damages resulting from this DIY repair kit or these instructions, so please proceed with caution. If you have any questions about these instructions, you can always reach us at help@awaytravel.com at any stage of the repair process and we’ll help you through it!
