Away 101: care guide

TO CLEAN

We get it—scuffs and spills happen.

Matte finish: A washcloth and mild soap will remove any minors cuffs, and the included melamine sponge will take care of the more stubborn marks.



Gloss finish: The best way to clean your Gloss suitcase’s shell is to use a microfiber cloth and glass cleaner. We don’t recommend using a magic eraser, as it could cause damage to the Gloss finish. To repair any scratches, apply a dime-sized portion of car polish to the scratched area and gently rub with a microfiber cloth until the scratches are improved or removed. Allow the luggage to dry for 2-3 minutes.

TO STORE

If you have suitcases in multiple sizes, you can nest them inside each other to save space: Just unzip the left side of the larger suitcase and set the smaller one inside—with the wheels all facing the same direction—then zip the larger bag closed.


POCKET

Our front pockets are made with a water-resistant nylon or a premium coated leather. You can spot-clean your nylon pocket with a damp cloth and gentle soap, but just use a damp cloth (without soap) for your leather pocket. Keep in mind that the pocket cannot be removed from the shell of your suitcase.

TO CLEAN

You can clean your bag’s exterior and interior using a soft damp cloth and mild soap. Keep in mind that an aluminum suitcase is like an open passport—you can see everywhere it’s been (and that’s a good thing). So don’t fuss over every scuff and scratch on your bag—each mark has a story behind it. If you remove a sticker from your suitcase (like the one explaining the combination lock) and a little adhesive stays behind, use an alcohol-based wipe to wipe the surface clean.


TO STORE

Store in a cool, well-ventilated place with low humidity, if you can.

The best way to clean your bag depends on the fabric it’s made of. But one rule applies across the board: don’t put your bag through the washer or dryer. Keep in mind that every fabric is different: if your bag is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics. For fabric-specific instructions, see below.

NYLON

Your bag is made of premium nylon. It can be spot-cleaned with warm water, gentle laundry soap, and a washcloth.



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LEATHER

Your bag is made of premium leather. It can be spot-cleaned with a damp cloth.



We recommend spot-cleaning all Outdoor (formerly known as F.A.R) products with warm water and mild soap.

NYLON ACCESSORIES

Your accessories are made of premium nylon and can be spot-cleaned with warm water, gentle laundry soap, and a washcloth. We do not recommend that you run them through the washer or dryer.


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LEATHER ACCESSORIES

Your accessories are made of premium leather. They can be spot-cleaned with a damp cloth. If your accessory is a light shade, color transfer may occur if exposed to dark fabrics; if it’s a darker shade, color transfer may occur onto lighter fabrics.

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We recommend spot-cleaning all Outdoor (formerly known as F.A.R) products with warm water and mild soap.

Every Away battery is a rechargeable 37-watt lithium-ion battery. Detailed information on your battery and how it complies with TSA and airline policies can be found here.

When charging your battery, make sure that no devices are plugged into the other USB ports. The battery may be charged at 0°C - 45°C (32°F - 113°F) and may be used to charge other devices via the output ports at -20°C - 65°C (-4°F - 149°F). The charging and output ports must not be used at the same time. Both output ports may be used at the same time.

Your battery is under warranty for thirty (30) days. You can find all the details here. The thirty day limited warranty includes certain coverage for a defective battery. If it is out of warranty or not covered by the limited warranty, you may contact us to request a repair or replacement of the battery for a fee. **Note: If you purchased your battery prior to October 5, 2024, your warranty can be found here.

Do not strike, hit or insert objects into the battery or any of its ports. If you see any bulging, leakage, or other abnormality from your product’s battery, stop using it immediately. The battery should be serviced only by Away. Batteries must be recycled or disposed of separately from household waste, in accordance with local laws. Don’t incinerate the battery or expose it to extreme heat or cold. Close supervision is necessary when the battery is used near children. Do not put fingers or hands into the battery. Do not expose the battery to rain or snow. Do not use the battery in excess of its output rating. Overload outputs above rating may result in risk of injury. If you have trouble removing your battery from your luggage, contact us at help@awaytravel.com for assistance.

Learn more about using your battery safely.