Open & set your lock

When you first receive your new Softside suitcase, the padlock will be inside the top compression pad pocket, and it is preset to open at 0-0-0, even though dials may be positioned at other numbers. To change the combination follow these steps:

1. Turn the dials and align the numbers to 0-0-0 (or the current combination, if different).
2. Pull up the shackle and turn it counterclockwise 90°
3. Press the shackle all the way down, hold it and turn the dials to set your combination. Then let go and scramble the digits.
4. Return the shackle back to the original position. Your personal combination is now ready to use.

To reset the lock, repeat steps 1-4 starting with your existing combination. We suggest taking a minute now to email the combo to yourself, tuck it into your passport, or save it as a contact in your phone in case you lock yourself out later.

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TSA-approved combination lock: Using this Travel Sentry® lock allows your luggage to be opened, inspected, and relocked by security authorities without damage. For more information, visit: www.travelsentry.org

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Please note that once you set your lock, no one else will be able to get in your bag—and that includes us.

Having problems with your lock? Check out our troubleshooting tips or reach out to us

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On the outside

Your suitcase is made from a soft, high-strength nylon exterior. The front lid opening (A) ensures easy access to your belongings even when space is tight (looking at you airplane aisles!). Attach the padlock to both zippers (B) to keep everything you pack secure.

Two hidden, easy-access front pockets (C) are padded to protect all of your belongings. Perfect for laptops, wallets, books, passports, or anything you need to access quickly while traveling.

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For times when you need extra room to pack, just unzip the expansion zipper (D) to create more space. The bottom grab handle (E) makes it especially easy to lift and maneuver your suitcase in and out of overhead bins.